Talk to a person
One address, read by a human. Pick whichever line below matches what you need and the subject arrives pre-filled — it is the only thing that decides how quickly it gets answered.
Something is broken in a live clinic
Logs won't file, an alert didn't arrive, or somebody can't sign in. Say which clinic and roughly when it started — that is usually enough to find it in the logs without you having to reproduce anything.
Fastest route. Put the clinic name in the subject line.
Email about this →Deciding whether this fits
What it does and does not cover, what your staff would actually have to do each shift, and what it costs. Happy to say plainly where it is not a fit — a clinic that leaves in month two costs us both more than the one that never started.
Usually same day.
Email about this →Security, data and retention
Where records live, who can read them, what happens when you leave, and what we do not store. Most of it is written down already — the security page is the faster answer if you would rather not wait.
Answered in writing, so it can go to your compliance file.
Email about this →More than one site
Several clinics on one contract, a BAA against your template, SSO against your directory. That is a conversation rather than a signup form, and some of it is genuinely not built yet.
Start on the enterprise page — it says what is and is not ready.
Email about this →Who you are writing to
Medicin Binderis a small team, and mail to the address above reaches it directly rather than a ticketing queue. If you need something in writing for a compliance file — where data is held, what is retained, what happens to your records if you stop paying — say so and you will get it in writing.
Not the right page? Security and data answers most questions about storage and retention. Enterprise covers multiple sites. The demo needs no account and no conversation at all.